Full Time. Permanent.

Immediate start available post pre-employment checks

Hybrid working contract

Location: Gateshead, UK.

Location Requirements:

Currently we are only accepting applications from individuals who are based in the UK.

For this role, the successful candidate will be placed on a hybrid working contract but will be required to work from our Gateshead office at least 1-2 days per week.

Account Manager (US & CA Accounts)

Reporting into the US Head of Revenue, this role will be for an account manager with 1-2 years experience looking to take the next step in their career. Responsible for managing a list of SaleCycle’s multi-region clients within the US Hub to meet revenue, growth and retention targets, and provide an excellent and expert service. Your responsibilities will include providing reporting insights, configuring SaleCycle campaigns and recommending additional campaign services or features, inline with the strategy defined by the Director of Customer Success.

As an Account Manager (US & CA Accounts) you will…

Be based in our UK office and will report into our US Head of Revenue. You will be responsible for managing a portfolio of SaleCycle’s clients. This role requires a candidate comfortable in not only building client relationships but also collaborating with the wider SaleCycle team to ensure consistency. As most of the clients you will manage are based in the US and Canada there is an opportunity to travel once every six months for face-to-face meetings along with other members of the hub. Responsibilities for the role include...

• Ensure your clients are delighted with the service they receive, their feedback is excellent, and they are engaged and aware of all SaleCycle product features.

• Exceed your own growth and retention targets whilst adhering to commercial structures set for each of your clients.

• Build effective relationships with your clients, incorporating yourself into their brand, effectively becoming part of their ecommerce / marketing team

• Immerse yourself in client goals and objectives, understanding the gaps in their capability and campaigns in order to identify a solution that is fit for purpose.

• Consistently analyse and monitor (health check) campaign and client performance metrics, including invoice values, identifying performance problems, trends and areas of maximization, highlighting opportunities and risks

• Optimise the revenue of your accounts by identifying and introducing additional features and services to your clients, increasing their revenue and satisfaction

• Provide expert and understandable technical advice to your clients, partners and internal teams

• Identify compliance issues and provide advice to clients to ensure we meet our requirements as a data processor

• Exceed your upsell/cross sell targets and drive the success of the business

• Ensure that Salesforce CRM is kept up to date with accurate client statuses, and that all KPI metrics are reported accurately and in a timely fashion

• Analyse and monitor campaign and client performance metrics, including invoice values, identifying performance problems, trends and areas of maximization, highlighting opportunities and risks to the Key Account Director.

• Use strong but subtle influencing skills to negotiate and close deals effectively within an agreed master services agreement

• Opportunity to meet with clients to review performance, either remotely or face to face (international travel is required at least once every 6 months).

Essential criteria for the role…

As an Account Manager, it is your responsibility to ensure you not only exceed client and commercial expectations, but that you play a key part in the growth and success of our business. This requires a strong set of personal attributes to influence and educate others, and as a minimum you will need:

• Strong, high profile client account management experience within a tech or digital marketing environment.

• Previous experience working in a targeted environment.

• To be commercially savvy, with an eye for spotting opportunities to increase revenue for SaleCycle within your client base.

• To be a natural at analysing performance and maximising through up-sell/cross sell.

• Excellent negotiation skills with the ability to manage client expectations positively.

• Confident and adaptable interpersonal and presentation skills, portraying a strong professional image whilst handling questions and challenges.

• To be process driven and organised in order to efficiently balance and respond to numerous contacts, keeping everyone happy and engaged with our service.

• The ability to take a high level view of your client’s business structure, allowing you allowing you to work with the Key Account Director to influence decision making

• Experience with HTML, SalesForce, tracking links and Dreamweaver would be advantageous.

• A strong team ethic with the ability to collaborate with a diverse range of people.

We are looking for candidates with…

• Excellent communication skills

• Strong experience within a digital service environment, with responsibility for multiple clients

• Commercial awareness and the ability to deliver against specific client objectives

• Proven ability of creatively managing and up-selling into campaigns/account

• Flexibility and willingness to meet varying client and company requirements, including travel

• Tech savvy, with competence in Microsoft office and G-suite programmes, and a good understanding of the Internet, analytics programmes, marketing technologies and ecommerce optimisation technique

We value our employees here at SaleCycle, so in addition to a competitive salary, we offer great benefits and incentives to our employees. Find out more about how we reward our employees on our Career Site > Company Benefits.

Interested? Apply now! We would love to hear from you!

As part of our recruitment process, successful candidates are subject to a DBS check. This cost is covered by SaleCycle.

Within this role there are Information Security requirements which the successful candidate is required to adhere to. Please check with the Hiring Manager for further information.

**We are an equal opportunities employer and value diversity at our company. We do not discriminate based on race, religion, sex, national origin, gender, sexual orientation, marital status, disability status or age.**