Key Highlights:

• Job Title: Customer Success Manager

• Location: Paris, hybrid working

• Reporting to: Head of Customer Success

• Open positions: 2

About Us
SaleCycle is redefining how brands convert, engage, and retain customers through AI-driven experiences across the entire customer journey.
SaleCycle combines real-time onsite personalisation and intent scoring with offsite activation across email, SMS, and paid channels, enabling brands to identify, engage, convert, and re-engage customers with precision.

What we do

• We provide a full-funnel Agentic Marketing Platform, combining:

• Real-time behavioural analytics and intent scoring

• AI-powered search, recommendations, and agentic decisioning

• Onsite personalisation and A/B testing

• Cross-channel activation (email, SMS, paid media)

• CRM/CDP integrations and first-party data orchestration

• Retail media and monetisation capabilities

• We build, not maintain

• We prioritise outcomes over activity

• We operate with low ego and high accountability

• We challenge ourselves to step outside our comfort zone

• Continuous Innovation: Collaborate, innovate, and celebrate!

• Premium Execution: Excellence Delivered Every Time!

• High Curiosity: Embrace your inner child - ask why and listen!

• Proactive Collaboration: United, we work together and lead the way!

• Ultimate Passion: Infuse passion into every action!

• Build and maintain strong, long-lasting relationships with Italian clients, serving as their primary point of contact and communicating fluently in Italian

• Understand client goals, challenges and business needs, including local market dynamics, to provide tailored solutions and ensure customer satisfaction

• Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement, adapting your approach to Italian business culture

• Serve as the liaison between Italian clients and internal teams, ensuring clear, transparent and timely communication

• Proactively share relevant product/service updates and industry insights, localised for the Italian market where relevant

• Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives

• Monitor client health, identify risks, including those specific to the Italian market and proactively address concerns to ensure long-term retention

• Identify opportunities for upselling or cross-selling, informed by a strong understanding of the competitive landscape in Italy

• Collaborate with the sales team to renew contracts and secure additional business from existing Italian clients

• Collaborate with the Finance team to ensure prompt and efficient cash collection from Italian clients, in line with local invoicing and payment practices

• Quickly identify and address client issues, ensuring timely resolution and minimising impact to the client's operations

• Collaborate with internal teams to troubleshoot and resolve complex issues, keeping Italian clients informed throughout the process

• Turn client challenges into opportunities for enhancing the relationship

• Develop a comprehensive account strategy for each Italian client based on their unique needs, value and long-term objectives

• Work with clients to clearly understand goals and KPIs that can be measured and delivered

• Regularly review account performance, make data-driven recommendations, and adjust strategies to ensure ongoing success and growth in the Italian market

• Effectively prioritise client needs and manage multiple Italian accounts simultaneously

• Allocate resources efficiently to ensure timely project delivery and client satisfaction

• Maintain a proactive approach to project timelines, ensuring all deliverables are met within agreed-upon deadlines

• Work closely with cross-functional teams (Sales, Marketing, Product) to ensure seamless service delivery and address the needs of Italian clients, flagging any localisation requirements

• Share client feedback and insights to help drive product or service improvements relevant to the Italian market

• Collaborate on internal initiatives that contribute to the growth and development of the Italian client base

• Maintain in-depth knowledge of company products, services and industry trends to effectively advise Italian clients

• Provide training and support to clients on product features and best practices, in Italian

• Stay up-to-date with new features and offerings to ensure clients are leveraging the latest capabilities

• Lead the onboarding process for new Italian clients, ensuring a smooth transition from sales to service delivery

• Provide initial product training and guide clients through setup, configuration, testing and launch, in Italian

• Ensure clients are set up for success by establishing clear expectations and timelines during the onboarding phase

• 5+ years of experience in Account Management, Client Success, or a similar customer-facing role

• Proven track record of managing client relationships and driving account growth and retention, ideally with Italian or Italian-speaking clients

• Native or fluent Italian (written and spoken)

• Fluent English required for cross-team collaboration; French is a plus for close work with the Paris-based team

• Strong communication, negotiation, and interpersonal skills

• Excellent problem-solving abilities and the ability to work under pressure to meet client needs

• Experience in strategic planning and managing complex accounts

• Ability to prioritise, manage multiple projects, and meet deadlines in a fast-paced environment

• Proficiency in CRM software HubSpot and Microsoft Office Suite (Word, Excel, PowerPoint)

• Industry knowledge relevant to the company's offerings is a plus

• Familiar with operating in an ISO27001-certified environment.

• Previous experience in a software company is preferred where technical knowledge is required.

• Familiarity with customer success methodologies (e.g., Net Promoter Score, Customer Satisfaction surveys).

• Knowledge of data analytics tools to track and report on account performance (e.g., Looker)

Perks & Benefits

We value our employees at SaleCycle, so we offer great benefits and incentives in addition to a competitive salary. Please note benefits may vary by country.

We value our employees at SaleCycle, so we offer great benefits, perks and incentives in addition to a competitive salary.

⏱️ Flexible hybrid working

💳 The Swile card to help cover your lunch expenses.

🩼 Full coverage of the Alan health insurance plan.

🎂 A day off on your birthday.

🌴 Additional leave based on seniority.

🎉 Regular events and after-work gatherings.

⏱️ Two remote work days per week.

💻 Up to 28 days of remote work from abroad per year.

🧘 A monthly "well-being and engagement" budget for each employee.

🚨For all our perks, please visit our website https://careers.salecycle.com/

Support & Equal Opportunities:

If you have a medical condition or require adjustments to our process, let us know so we can support you and ensure you have the best possible interview experience.

✨ We are an equal opportunities employer and value diversity. We do not discriminate based on race, religion, gender, nationality, sexual orientation, marital status, disability, or age.

Interested? Apply now! 🚀

We’d love to hear from you! If you’re excited about this opportunity and want to be part of a fast-moving, innovative team, apply today.